About
You will receive an order confirmation email after placing order and confirmed orders will be dispatched within 3-4 working days. Once your order is dispatched, you will receive order tracking details over Email or Whatsapp. For further queries, Please feel free to either whatsapp on 91+9915304858 and mail us at mistletoeera@gmail.com. We thank you for being so patient and cooperative.
Shipping Policy
We at Mistletoe Era value our customers time & money, and hence we strive hard to ensure that our customers receive their purchased product in the finest condition, and on or before the committed timeline. In order to do so, we have partnered with some of the leading logistics/courier companies such as shiprocket and DTDC.
- Delivery Timeline:While the delivery timeline will depend upon the delivery address of the customer, but a good range to keep in mind would be 6-10 working days. For Metros Tier 1 cities, it might take anywhere between 3-7 working days to deliver while for Tier 2 3 cities & Rural areas it might take 7-10 working days. Delivery may delay by 2-3 days as per the location. One will receive tracking details over email or Whatsapp.
- Shipping Fee within India: We are providing free shipping on all our products.
MY JEWELLERY IS BROKEN/DAMAGED
If you have received a product that is broken or damaged due to a manufacturing defect, please follow the instructions below
- Email Us: Send an email to mistletoeera@gmail.com with your order number in the subject line within 48 hours of receiving your order. Please attach images and unboxing videos of the products showing the defect.
- Return Process:Upon reviewing your request, we will initiate the return of the damaged product within 5-10 days. Please re-pack the product in its original packaging along with the original receipt/invoice.
In an event wherein the customer wishes to alter his/her order post confirmation, he/she should
either email us at mistletoeera@gmail.com or whatsapp us at +91 9915304858 stating the ORDER No….
♦Please note that orders cannot be cancelled after they have been shipped out..
